Shipping & Returns
Free shipping via regular post on all Australian orders over $299. All orders under $299 will be charged a flat rate of $10.
All orders requiring express shipping will be charged a flat rate of $20 Australia wide.
International orders will be sent with eParcel international with shipping fees indicated in AUD $.
Perri Cutten delivers to the following countries;
Singapore AUD $50*
Hong Kong AUD $50*
USA AUD $60*
*Please note that the cost of the garment and shipping does not include any duties or taxes payable at the destination country. Please familiarise yourself with the cost of duties and taxes before purchasing online as these will not be refunded by Perri Cutten.
For deliveries of online purchases Perri Cutten uses Australia Post eParcel. Please allow 5 working days for domestic deliveries and up to 14 days for international. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you as soon as possible.
Domestic orders will be dispatched in 3-5 days working days on confirmation of you order, once your order is dispatched please allow 3-5 working days for delivery.
Once your order has been dispatched from the warehouse you will receive an email from Australia post with your tracking consignment number.
Deliveries will arrive between 8am - 6pm, Monday to Friday.
Delivery during sale periods
Once your order has been received we will do our best to fulfill it as soon as possible.
Whilst we endeavour to fulfill all orders, please note some styles, sizes or colours may not be available at time of dispatch. If this is the case you will be notified.
Due to a high amount of orders being place during sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience.
If you require your order by a certain date, please email firstname.lastname@example.org with your order number and date required.
Tracking your delivery
For tracking of deliveries visit www.auspost.com.au on the home page under “track my item ‘ put in your tracking number which is emailed to you on dispatch.
Lost or damaged goods
If your order is lost or damaged in transit, please contact us via email@example.com within 7 working days of placing your order.
Perri Cutten is happy to exchange or refund should you change your mind within 14 days of receiving your package for Australian and New Zealand customers, or 21 days for other countries on full priced merchandise . All returns must be returned to the online store and will not be accepted in any Perri Cutten boutiques or Myer or David Jones stores. Merchandise purchased in Perri Cutten stores will not be accepted if returned via the online store.
Perri Cutten does not offer a refund or style exchange on sale items should you change your mind.
To be eligible for return all garments require;
- Merchandise must be in a saleable condition with tags intact
- Merchandise must not be warn, altered, washed or damaged
- The original receipt of your purchase included
- Returned within 14 days of the purchase for Australia, 21 days of the purchase for all other countries.
- Returns form must be completed.
- Please allow 14 working days for returns to be processed.
- Perri Cutten will not accept damage or missing merchandise caused by unsecured postage satchels.
Perri Cutten requires the following to be completed to successfully return your purchase;
- Contact us via email firstname.lastname@example.org to begin the process and receive a returns number.
- Complete the returns form issued to you with your merchandise including the returns number (returns number is required for final processing).
- Pack all merchandise with returns form, including original invoice into postage satchel.
Returns address is:
54 Cremorne street
Refunds & Exchanges;
Once merchandise is returned within the allocated time frame it will be reviewed by Quality Control. Refunds will be made visible on the purchasing card within 5 business days. An email will be sent to verify this has been actioned.
Perri Cutten cannot guarantee the availability of the requested exchange item, however we will endeavour to fulfill your request as best possible.
All items are inspected by Quality Control before made available for sale. If you believe your item is faulty please list this on the returns form once completing the returns procedure.
Perri Cutten reserves the right to refuse order cancellation, if merchandise has been shipped. Perri Cutten can accommodate order cancellations if notified before merchandise is dispatched.